ASIC report shows progress on death benefits but job not done

Quotes attributable to a Super Members Council spokesperson:

“Millions of everyday Australians interact with their super funds each year, and members rightly deserve consistently high standards of service, communication and care — especially in some of the most difficult moments in their lives.”

“ASIC’s latest report surveyed 45 trustees right across the breadth of the super system and identified some areas of progress, including a 53% reduction in complaints about delays in death benefit claims — but it also highlights the job is far from done, and urged further and faster improvements across the whole system.”

“We’ve consistently backed the introduction of mandatory uniform service standards and want to see that work progress swiftly to ensure consistency for members right across the super system.”